Blog

Frontline Supervisor: Developing Talented Employees

Q. What traits should I look for in employees likely to become good managers someday? Are managers “born” or can people learn to become managers?

Frontline Supervisor: Anger in the Workplace

Q. My boss wants me to deal with my “anger issues” and suggested anger management classes. I admit that under pressure I sometimes act like a hothead, but isn’t my boss being an “armchair diagnostician” by saying that I have anger issues?

Frontline Supervisor: Dealing With Employees' Personal Problems

Q. My employee discusses many personal problems at work. One day it’s health issues, the next day it’s problems with her sister-in-law. It’s bothersome to coworkers, and I fear it could influence some to leave the company. Should I refer her to BJC EAP? Is this a performance matter.

Frontline Supervisor: Engaging Employees

Q. Engaging employees is important, but I think the missing piece is making sure they know what they are doing, how they will be measured and how they fit into the grand scheme of things. In other words, clarity and purpose. Am I right?

Frontline Supervisor: Skills for New Supervisors

Q.  I am a new manager and in my first job as a supervisor. What problems might I encounter early that I can prepare for now? If I feel overwhelmed, can BJC EAP help me?

Frontline Supervisor: Dealing with Referral Issues

Q. I was about to make a supervisor referral of my employee to BJC EAP, but before I could, he went to the program as a self-referral. This is great, but I don’t have a release signed, as I would if this was a formal referral. Should I ask him to sign one now?

Addressing Toxic Stress

The average individual spends up to a third of their life at work. Finding the right job is one of the most important things a person can do in life. What, then, about the stressors on the job? Deadlines, the achievement of an organization’s goal and “fitting in” the working environment are things we all must deal with in order to succeed on the job. 

Frontline Supervisor: Morale and Motivation

Q. What are the best ways to help employees feel appreciated and motivated if there is no extra money to improve pay? Unfortunately, I need every employee to pull their weight, even if we don’t have one extra dime.

Frontline Supervisor: Diversity in the Workplace

Q. How should supervisors view or understand diversity in the workplace and use it as a resource to support the organization’s mission?

Frontline Supervisor: Communication in the Workplace

Q. What’s the most significant problem in the workplace that inhibits productivity, causes conflicts between workers and managers and creates the most risk for employees and the organization?

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