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We're the Employee Assistance Program brought to you by
BJC HealthCare. And we're here for you, right now.

For information, call 314.729.4030 or toll-free 888.505.6444.
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Our People

Jeanette Arnold, MSW, LCSW, ACSW Jeanette Arnold, MSW, LCSW, ACSW -- Senior Consultant
Jeanette Arnold is a licensed clinical social worker with 20 years of experience. She has successfully completed the Employee Assistance Professionals Association’s Substance Abuse Professionals Examination and is a member of the Employee Assistance Professionals Association, National Association of Social Workers and Substance Abuse Professionals. Jeanette’s areas of expertise include drug and alcohol treatment, marital/couples, counseling, depression, anxiety, physical, sexual and emotional abuse, grief counseling, adjustment disorders, health-related issues, life coaching and critical incident stress management. Her first job was as a housing training specialist in the St. Louis Housing Authority. When it comes to her current job, she feels the best part is helping people solve their problems. Jeanette wants her clients to know that she takes the time because they are worth the time. In her spare time, you may find Jeanette at Tower Grove Park, Forest Park and Sidewalk Café. She enjoys swimming and working with the youth group at her church. She has been lucky enough to meet her role model, Oprah Winfrey, whom she admires because of her professionalism, spiritualism and because she is a “phenomenal woman.” Jeanette’s favorite quote is, “May you live as long as you want and never want as long as you live.”

Jackie Gilliland, MSW, LCSW Jackie Gilliland, MSW, LCSW -- Director
Jackie Gilliland, MSW, LCSW, possesses over 27 years of experience in behavioral health care in the St. Louis area. She has developed and implemented five programs over the past 15 years, one of which received the Missouri Governor’s Award for Quality and Productivity. She has a master’s degree in social work and is a member of the Employee Assistance Professionals Association and the National Association of Social Workers. Jackie has a special interest and expertise in community advocacy and support, crisis intervention and outreach, mental illness and workplace violence and trauma. When not leading BJC EAP operations, Jackie enjoys bike riding and the feeling of helping people. Her favorite quote and words to live by are, “You pick and choose your battles.” While Jackie no longer provides counseling services, she works behind the scenes to ensure that your BJC EAP experience is the best it can be.


Thomas L. (Tom) Gonzalez, PhD, LPC, LCPC Thomas L. (Tom) Gonzalez, PhD, LPC, LCPC -- Senior Consultant
Tom is a licensed professional clinical counselor in Missouri and Illinois. He holds a doctorate in education and is certified in the areas of addiction, counseling and treatment. Tom was one of the first Certified Compulsive Gambling Counselors in Missouri. He maintains national certifications in clinical supervision and addiction treatment, and is a certified preventionist in Illinois. He has worked in public and private agencies and has served as a substance abuse and mental health program coordinator, counseling services director and mental health program director as well as a therapist in several treatment venues. Tom is a member of the National Board for Certified Counselors and the Illinois Counselors’ Association, and he participates in a variety of other community organizations, groups and activities. His specialty areas include addictions, impulse control disorders, dual diagnosis, dyadic communication enhancement and interpersonal communication. Tom’s first job was as a District Scout Executive for the Boy Scouts of America. He is married with five adult children and four grandkids. Tom says the best part about his job is interacting with his clients and client companies. The one thing he wants his clients to know is how much he enjoys being a counselor. Tom’s role model was his father, a great family man and U.S. Army officer during World War II. In his free time, Tom enjoys baseball, painting, drawing, woodworking and visiting the St. Louis Art Museum. His favorite words to live by are, “Do unto others what you would have them do unto you."

Cynthia Hovis, MSW, LCSW -- Consultant
Cynthia Hovis is a licensed clinical social worker with more than 12 years of experience in counseling. She has worked with adults, youth and families in a variety of settings including schools, health advocacy and outreach and local community organizations. She has a master’s degree in social work and is currently also an adjunct professor at a local university teaching psychology, sociology, humanities and cultural diversity. Cynthia feels that being a social worker is more than her career, it is the core of who she is and what she was meant to do. She loves her job with BJC EAP because it gives her the opportunity to meet new people and care for them during difficult times. “I’m honored to share in the experiences of people’s lives, because their stories are their treasure and to share in that, even in a small way, is priceless,” she says. Cynthia utilizes a strengths-based approach to solution-focused therapy and cognitive processing therapy. She describes her best therapeutic skills as “the ability to listen and be the reflective mirror that folks need to help them find their way to a healthy, balanced life.” Cynthia is originally from rural West Virginia but has lived in St. Louis for more than 14 years. She is married with three children.

Karen Vaughn, MEd, LPC Karen Vaughn, MEd, LPC -- Consultant
Karen Vaughn holds a master’s of education degree in counseling from the University of Missouri St. Louis. She is licensed in the state of Missouri as a professional counselor. She has been a professional counselor for over 15 years and has held positions in social service agencies, management and private practice. She has worked with BJC EAP since 2005. Karen is a certified FDIC Money Smart Trainer and holds an outstanding community leadership award. Her areas of interest and expertise include financial management, workplace issues, relationship issues and childhood traumas. Karen is married and has a daughter, a son and a dog. Her hobbies consist of watching her daughter play sports and spending time with friends.

Kiarma K. Webster, MSW, LCSW Kiarma K. Webster, MSW, LCSW -- Consultant
Kiarma Webster is a licensed clinical social worker with eight years of experience. She is a certified American Red Cross disaster services mental health worker and has been a field instructor at St. Louis University School of Social Service and Washington University George Warren Brown School of Social Work. Kiarma is qualified to provide critical incident stress management services and DOT substance abuse professional services. She has a particular interest in family life cycle issues (divorce adjustment, parent/child relational problems, eldercare issues), impaired employees (employees challenged with chemical dependence or mental illness), trauma/crisis counseling and stress management. Kiarma enjoys watching the transformation that occurs when a person uses BJC EAP. Initially, the person may feel stressed, frustrated, hopeless, overwhelmed or dependent, but that soon changes. “It excites me to see my clients draw from their past experiences and discover how to use their personal strengths to craft solutions to their current problems,” she says. “When they leave us, they are effective at managing their lives and they feel empowered to face other challenges that may arise.” Kiarma is the mother of a son and a daughter. In her free time, she enjoys reading, crocheting, gardening and volunteering with her daughter’s Girl Scout troop. Her first job was as a cafeteria cashier at a hospital.

Cathy A. Williams, MSW, LCSW, CEAP Cathy A. Williams, MSW, LCSW, CEAP -- Senior Consultant
Cathy is a licensed clinical social worker with 29 years of clinical and administrative experience. She enjoys her job because each day is different. She loves meeting new people and enjoys the opportunity to visit companies and gain a better understanding of her clients’ work environment. Cathy has a variety of experience, which has given her the chance to work with a wide range of clients in different settings. She has worked as a manager in an alcohol and chemical dependency program and in psychiatry and managed care. Cathy is a Certified Employee Assistance Professional. Her areas of special interest and expertise include chemical dependency, depression, gambling, critical incident debriefing and workplace issues. Cathy is married and has two children.
makeMedicineBetter BJC HealthCare

343 South Kirkwood Road, St. Louis, Missouri 63122 USA
314.729.4030 or toll-free 888.505.6444