Blog

Frontline Supervisor: Extracurricular Activities in the Workplace

Q. A group of my employees is swapping investment ideas and trading online. I don’t know if they trade with company computers, but I suspect they do. Conflicts have emerged, and I’m worried about the boundaries of this activity. Can BJC EAP help?

Frontline Supervisor: Dealing with Employees' Personal Problems

Q. I’m sympathetic to a worker with personal problems that are affecting her performance. She doesn’t want to go to BJC EAP because she says she’s “had it with therapy.” I know I can’t force her to go. Isn’t it better to respect her wishes?

Frontline Supervisor: Diversity in the Workplace

Q. We have a very diverse workplace, and I sometimes correct employees when I see them demonstrating poor tolerance of coworkers’ differences. I am not an expert on tolerance and bias, so can you offer some language, tips, or “phrases” helpful in educating employees?

When You Work With a Narcissist: What to Do (and What Not to Do)

A narcissist is a person who overestimates his own importance, craves constant attention and admiration from others, has chronic relationship problems and lacks empathy for others. These people may often seem arrogant and accomplished, but people are often surprised to find that underneath the fa├žade is a fragile self-esteem, unable to withstand the slightest criticism.

Frontline Supervisor: Morale and Motivation

Q. Some employees seem to have morale problems. My problem is that "poor morale" is a hard thing to document or describe. Is poor morale something upon which I can base a supervisor referral, or is it a symptom of something else? 
 

Frontline Supervisor: Becoming a Better Manager

Q. My employees say they like me because I'm an easy boss. I think they appreciate the fact that I'm not demanding, and am more like one of them. I think they respect me more for it. Do you think I'm right?

 

Frontline Supervisor: Dealing with Layoffs

Q. My organization will lose nearly 15 percent of its employees in a planned downsizing this year. Should I anticipate that productivity will be negatively affected, and if so, is there anything I can do about it? Will employees simply not care about productivity this year?

9 Ways to Better Remember Names

Are you bad with names? Try these helpful tips. 

Frontline Supervisor: Developing Talented Employees

Q. What traits should I look for in employees likely to become good managers someday? Are managers “born” or can people learn to become managers?

Frontline Supervisor: Anger in the Workplace

Q. My boss wants me to deal with my “anger issues” and suggested anger management classes. I admit that under pressure I sometimes act like a hothead, but isn’t my boss being an “armchair diagnostician” by saying that I have anger issues?

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