Frontline Supervisor: Employee Morale & Motivation

Q. My employee does not like her job, but she is good at it. I don’t have another position for her, and she doesn’t want to quit. Her morale is not very good. Sometimes her attitude is poor. Is there a way to help her feel more joy in her position?

What You Can Do About Workplace Bullying

Have you ever encountered a bully in your workplace? If so, you are not alone.  “Workplace Bullying,” actually a term borrowed from the British and introduced to Americans in 1997 by the Workplace Bullying Institute, has been defined as malicious abusive conduct. It is a non-physical form of workplace violence. Bullying involves deliberate wrongdoing and undermines work. 

Frontline Supervisor: Performance Appraisals

Q. Some of my employees have not had performance evaluations in several years, including some of my more difficult workers with attitude problems. I'm sure some connection exists between the lack of an evaluation and their behavior, but shouldn't self-control reign in mature workers?

Frontline Supervisor: Effective Documentation

Q. How can I be better at documentation? I’ve been criticized for not sticking to the facts when I write, but if one of my employees demonstrates a continual pattern of conflict with others, I would say the “facts” are that the employee has a conflict-ridden personality.

Frontline Supervisor: Employees’ Health Problems

Q. I suspect that an employee has an eating disorder, but it’s not affecting her performance. Still, I’m concerned about her well-being. Is my suspicion sufficient to make a supervisor referral to BJC EAP?

Frontline Supervisor: High-Conflict Employees

Q. I have two employees who experience a lot of conflict. I know I can refer them to BJC EAP or, if things get worse, threaten disciplinary action. What more can I do to motivate them to change their behavior?

Frontline Supervisor: Extracurricular Activities at Work

Q. An employee loves organizing office pools for sports events. Maybe it’s harmless fun, but he treats it seriously and pressures people to place big bets. Is this an issue for an EAP referral?

Frontline Supervisor: How to Handle Employees’ Personal Problems

Q. My employee says she has distracting personal problems that cause her to be irritable to front office customers. I was about to make a supervisor referral when she shared this information and said she had an appointment with BJC EAP. Should I hold off, or make the referral?

Frontline Supervisor: Morale & Motivation

Q. Some employees seem to have morale problems. My problem is that "poor morale" is a hard thing to document or describe. Is poor morale something upon which I can base a supervisor referral, or is it a symptom of something else? 

Frontline Supervisor: Developing Talented Employees

Q. What traits should I look for in employees likely to become good managers someday? Are managers “born” or can people learn to become managers?