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Have you ever encountered a bully in your workplace? If so, you are not alone.  “Workplace Bullying,” actually a term borrowed from the British and introduced to Americans in 1997 by the Workplace Bullying Institute, has been defined as malicious abusive conduct. It is a non-physical form of workplace violence. Bullying involves deliberate wrongdoing and undermines work. 

Q. How can I be better at documentation? I’ve been criticized for not sticking to the facts when I write, but if one of my employees demonstrates a continual pattern of conflict with others, I would say the “facts” are that the employee has a conflict-ridden personality.

Q. I have two employees who experience a lot of conflict. I know I can refer them to BJC EAP or, if things get worse, threaten disciplinary action. What more can I do to motivate them to change their behavior?

Q. My employee says she has distracting personal problems that cause her to be irritable to front office customers. I was about to make a supervisor referral when she shared this information and said she had an appointment with BJC EAP. Should I hold off, or make the referral?

Q. What traits should I look for in employees likely to become good managers someday? Are managers “born” or can people learn to become managers?