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Q. How can I help employees experience more positive communication and less negativity with one another?

Q. I like the concept of “management by wandering around.” I read about it in a textbook, but I think employees don’t like a supervisor who sneaks around in the workplace. Should I let employees know when I am coming? I think anything less will undermine trust.

Q. How can I be better at documentation? I’ve been criticized for not sticking to the facts when I write, but if one of my employees demonstrates a continual pattern of conflict with others, I would say the “facts” are that the employee has a conflict-ridden personality.

Q. Can I refer an employee to BJC EAP to gain more confidence in skills and abilities? One of my employees has the skills, but confidence and negative self-talk is a problem. I could give the employee motivational improvement literature, but is that getting too involved?

Q. I am in favor of employees using BJC EAP to help them manage stress, and I encourage them to do so, especially during these stressful times. What can I say to increase their motivation to consider the program?