Frontline Supervisor: Dealing with Employees' Personal Problems

Q. How many times should I recommend BJC EAP to my employee for an ongoing saga of fights and domestic troubles at home that we hear about? The employee has never followed my recommendation. Should I refer the employee somewhere else?

Frontline Supervisor: Morale and Motivation

Q. Can I refer an employee to BJC EAP to gain more confidence in skills and abilities? One of my employees has the skills, but confidence and negative self-talk is a problem. I could give the employee motivational improvement literature, but is that getting too involved?

Frontline Supervisor: Presenteeism

Q. What is presenteeism and why has it become such a popular term in the workplace?

Frontline Supervisor: Stress and the Workplace

Q. I am in favor of employees using BJC EAP to help them manage stress, and I encourage them to do so, especially during these stressful times. What can I say to increase their motivation to consider the program?

Study Proves High Return on EAP Investment

A study conducted by the Morneau Shepell research group found that every $1 invested in an employee assistance program (EAP) translates into a return on investment of $8.70 through a combination of improved productivity at work and less time away from work.

Frontline Supervisor: Becoming a Better Manager

Q. What makes a good manager of employees? What common traits do the best managers possess?

What You Should Know About EAPs

BJC EAP's 2013 client surveys reveal a 98 percent satisfaction rate with the clinical services provided. Learn more about BJC EAP, including misconceptions about EAP services, from an experienced employee assistance professional.

Frontline Supervisor: Taking Disciplinary Action

Q. I was thinking of taking disciplinary action in response to my employee's conduct problems at work. She entered treatment for alcoholism, so I held off. Unfortunately, she quit treatment and went home. Should I quickly prepare the disciplinary action? If I don't, I think problems will continue.

Frontline Supervisor: Alcohol and Your Employees

Q. When my employee returns from lunch, where he usually has an alcoholic drink, he is much more outwardly friendly and pleasant. He does not appear drunk. This is not a violation of our drug and alcohol policy. He is often late in the morning for work, but never has alcohol on his breath. What should I do?

Frontline Supervisor: Tips on Effective Documentation

Q. I have many employees whose performance I must document, but my write-ups are frequently delayed by days and I lose important details. Are there things I can do to improve my recall?