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Q. My fellow managers and I have been educated in the signs and symptoms of alcohol abuse on the job, but isn’t the most important part of training learning to avoid being manipulated and dispelling misconceptions about alcoholism? 

Q. How can I help employees experience more positive communication and less negativity with one another?

Q. I like the concept of “management by wandering around.” I read about it in a textbook, but I think employees don’t like a supervisor who sneaks around in the workplace. Should I let employees know when I am coming? I think anything less will undermine trust.

Q. I am a skeptic who believes that alcoholics can’t learn to quit drinking. Aren’t success rates from treatment programs overblown? My father drank until his last days, and there were a lot of incidents that should have motivated him to quit.

Q. How many times should I recommend BJC EAP to my employee for an ongoing saga of fights and domestic troubles at home that we hear about? The employee has never followed my recommendation. Should I refer the employee somewhere else?